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1. Acceptance of Terms

By accessing and using the Qantev Claims Operations Platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.

2. Description of Service

Qantev provides an enterprise software platform for health insurance claims operations, including document processing, data extraction, claims validation, and workflow management. The Platform is provided on a subscription basis to authorized organizations.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify Qantev of any unauthorized use of your account or any other security breach.

4. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Platform in violation of any applicable law or regulation, including HIPAA and state insurance regulations.
• Attempt to gain unauthorized access to any portion of the Platform or any systems connected to the Platform.
• Transmit any malicious code, viruses, or other harmful content through the Platform.
• Use the Platform to process, store, or transmit data in violation of applicable data protection laws.

5. Data Ownership

You retain all ownership rights in the data you submit to the Platform. Qantev does not claim ownership of your data. We process your data solely to provide and improve the Platform services as described in our Privacy Policy.

6. Service Level Agreement

Qantev will use commercially reasonable efforts to maintain Platform availability of 99.9%% uptime, measured monthly, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 48 hours in advance.

7. Intellectual Property

The Platform, including all software, algorithms, models, documentation, and related materials, is the proprietary property of Qantev and is protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Platform.

8. Limitation of Liability

To the maximum extent permitted by law, Qantev shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim.

9. Termination

Either party may terminate the subscription with 30 days written notice. Upon termination, Qantev will provide a data export within 30 days and securely delete your data within 90 days, unless retention is required by law.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11. Changes to Terms

Qantev reserves the right to modify these Terms at any time. We will notify you of material changes at least 30 days before they take effect. Continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.

12. Contact

For questions regarding these Terms, contact us at legal@qantev.com.